Service design
Designing services for the big picture and micro moments
We take a human-centred approach to service design, and co-design solutions with and for your users.
This allows us to take a holistic view of the macro and micro moments to stitch together all the moving parts that make up your desired future service — from user interactions to backstage processes and system functionality.
Strategic design & vision
We bring fresh eyes to your strategic objectives to shape your service vision.
- Market scan
- Blue sky visioning workshops
- Strategic choices
- User personas
- Policy and legislation translation
Current state assessment
Surface key pain points that users face (both customers and internal teams) to identify opportunities for uplift.
- Baseline user research
- Current state journey mapping
- Pain point analysis
- Ecosystem mapping
Future state design
We’ll guide you through a human-centred design process to define the future state service experience.
- Co-design workshops
- Future state journey mapping
- Concept design & testing
- Service blueprinting
- User stories & requirement gathering
Service design capability
We’ll help you establish service design capability within your organisation to embed human-centred practices.
- Human-centred design ways of working
- Foundational design templates
- Embedded design resources to supplement client teams
Call us 1300 005 833
Email us [email protected]
We acknowledge the Ngunnawal people as traditional custodians of the ACT and recognise any other people or families with connection to the lands of the ACT and region. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.
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