The Department of Social Services (DSS) is leading some of the most important reforms in how disability information and supports are delivered online. To do this well, they needed a trusted partner who could work long-term across user experience, research, development and delivery — someone who could navigate complexity, manage input from multiple business areas, and keep the focus on people with disability, their families and carers.That’s where Jude Digital came in.
From the beginning, our role was about more than delivering outputs. We worked side by side with DSS teams, combining deep expertise in service design, content strategy, accessibility and digital technology. We brought together multiple perspectives across government, managed competing priorities, and created a clear path forward — all while keeping people’s needs at the centre.
We all know reports don’t have the best reputation. Too often they’re dense and sidelined once the project wraps.
At Jude, we do reporting a little different. Visually engaging and easy to follow, we gave stakeholders a clear line from evidence to insight — making it useful for strategic thinking about what comes next. Our reports made it easier for new people to quickly see the value of the work and understand how user needs can remain at the heart of the solution.
Instead of gathering dust, they became a reference point people returned to for clarity, alignment and momentum.
Together, we’ve made disability information simpler, more consistent and more inclusive. Our work has already improved how Australians engage with DSS online, while shaping the longer-term reforms needed to connect people with the right supports at the right time.
For government, this means greater confidence in delivering clear, accessible information to the community. For people with disability and their families, it means less time searching — and more time getting the help they need.
This project shows what Jude brings to government partnerships:
Jude Digital is a digital agency that makes complex information clear, accessible, and user-centred. We specialise in content design, accessibility, and UX for government services, helping agencies deliver digital experiences that work for everyone. We also work closely with private sector to optimise efficiency and drive greater return on investment. We’d love to talk with you about how we can enhance your digital experiences.
